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Challenging Behaviour: how to deal with it
Equality and Diversity in a Care Setting
Hospitality and Catering - Advanced Apprenticeship in Hospitality Supervision and Leadership skills
Challenging Behaviour: how to deal with it
Dealing with Challenging Behaviour
The course aims to give delegates an understanding of what constitutes challenging behaviour, and its causes and effects. It will look at practical strategies for dealing with challenging behaviour including minimising its effects and consider associated legislation and guidance for staff.
Who should go on this course
Teaching and social care staff working with a range of client groups, eg. young people, older people, people with disabilities, people with mental health difficulties.
Course content
The course will cover the following:
- Definition and examples of challenging behaviour
- Factors that contribute to the occurrence of challenging behaviour
- How the causes and effects of challenging behaviour may be minimised
- Legislation and guidance for staff
Cost
£90 per delegate
Course date
Friday 26 November 2010
Venue
Hackney Community College
Shoreditch Campus
Falkirk Street
London
N1 6HQ
Call 020 7613 9430 or email employer@hackney.ac.uk to enrol
To print this course information, download the PDF on the right hand side of this page.
Equality and Diversity in a Care Setting
Promoting equality and diversity in care settings
This course gives participants an understanding of the importance of promoting equality and diversity in care settings and discusses some of the practical ways in which this can be done, in order to provide high quality care for clients.
Who should go on this course
Staff working in care settings with a range of client groups.
Course content
The course will cover the following:
- What do the terms equality and diversity mean in the context of care?
- Why is the promotion of equality and diversity in care settings so important?
- Practical strategies for promoting equality and diversity for clients.
Cost
£150 per delegate
Venue
Hackney Community College:
Shoreditch Campus
Falkirk Street
London
N1 6HQ
Directions to Hackney Community College
Call 020 7613 9430 or email employer@hackney.ac.uk to enrol
To print this course information, download the PDF on the right hand side of this page.
Hospitality and Catering - Advanced Apprenticeship in Hospitality Supervision and Leadership skills
This Advanced Apprenticeship is ideal for developing skills and knowledge whilst working within the fast-paced world of hospitality. This qualification offers the unique opportunity to earn and learn in this sector. It is recommended for employees who work in hospitality and who want to further their career and gain a qualification through a flexible combination of training and assessment in the workplace.
The Programme is made up of:
- Level 3 Diploma in Hospitality Supervision and Leadership skills (NVQ)
- Level 3 Award in Hospitality Supervision and Leadership
- Principles (QCF)
- Maths and English level 2
Core Units
- Provide leadership for your team (MSC B5)
- Develop productive working relationships with colleagues (MSC D1)
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the working environment Lead a team to improve customer service (ICS 42)
- Supervise food production operations
Optional units include
- Supervise functions
- Supervise food production operations
- Contribute to promoting hospitality services and products
- Contribute to the development of recipes and menus
Assessment
Training and assessments are mainly delivered in the workplace though some of the content can be delivered in college. Assessment is via a variety of methods, including case studies, assignments, practical assessments and projects.
Entry requirements
Applicants need to be; legally permitted to work in the EU, employed in a relevant job role and not taking part in full-time education. You should ideally have ?ve GCSEs (grade C or above) or have completed an Apprenticeship. This course is aimed at those in a supervisory role.
Possible next steps
Career or academic progression may include continuation, development or promotion at work or within the hospitality sector and progression into higher education.
Length of course
Approximately 24 months
Call 020 7613 9430 or email employer@hackney.ac.uk to enrol
To print this course information, download the PDF on the right hand side of this page.
Team Leading Apprenticeship
This programme is designed to give practising or aspiring team leaders a solid foundation in their formal development as a leader. You’ll develop a basic knowledge of the various roles, functions and responsibilities of a team leader and limits of your authority and accountability.
The programme consists of:
- Level 2 NVQ Certificate in Team Leading
- Level 2 Award in Team Leading
- Maths at level 1
- English at level 2
Core units include:
- Manage personal development
- Develop working relationships with colleagues
- Communicate information and knowledge
Optional units include:
- Set objectives and provide supprot for team members
- Plan, allocate and monitor work of team
- Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
- Support team members in identifying, developing and implementing new ideas
- Manage conflict in a team
- Lead and manage meetings
- Participate in meetings
- Make effective decisions
- Manage knowledge in own area of responsibility
- Procure supplies
- Manage customer service in own area of responsibility
Entry requirements:
There are no formal entry requirements, but you should be either a practicing or aspiring team leader.
Possible next step:
Advanced Apprenticeship in Management or Level 3 NVQ Certificate in Management.
How long is the course?
Average length is 12 months.
Call 020 7613 9430 or email employer@hackney.ac.uk to enrol
To print this course information, download the PDF on the right hand side of this page.
Management: ILM Level 3
This course has been specially designed for first line managers with responsibility for; maintaining budgets, alllocating work to team members/colleagues/contractors, achieving specific results and for some decision making.
You’ll get the opportunity to develop your management performance, become more effective and progress your career.
Core units include:
- Manage your own resources and proffessional development
- Provide leadership in your area of responsibility
- Allocate and monitor the progress and quality of work in your area of responsibility
- Ensure health and safety requirements are met in your area of responsibility
Optional units include:
- Promote equality of opportunity and diversity in your area of responsibility
- Encourage innovation in your area of responsibility
- Plan change
- Implement change
- Develop productive working relationship with colleagues
- Recruit, select and keep colleagues
- Provide learning opportunities for colleagues
- Help team members address problems affecting their performance
- Build and manage teams
- Lead meetings
- Participate in meetings
- Manage a budget
- Manage the environmental impact of your work
- Take effective decisions
- Communicate information and knowledge
- Manage a project
- Monitor and solve customer problems
- Work with others to improve customer service
Entry requirements:
Team Leading NVQ level 2,
Possible next step:
NVQ level 4 in Management.
Length of course
Average length is 9 months
Call 020 7613 9430 or email employer@hackney.ac.uk to enrol
To print this course information, download the PDF on the right hand side of this page.
